Help & Support – Orchard Growers Private Limited
Welcome to the Help & Support page of Orchard Growers Private Limited. Whether you're a farmer seeking orchard services, a customer looking for plant-related solutions, or a visitor with general queries, we are here to assist you every step of the way.
Orchard Growers is committed to making orchard care and fruit farming easier, more affordable, and more accessible for everyone—especially for farmers who lack time, technical knowledge, or reliable local support.
How to Contact Us
Our team is available 7 days a week to support you.
- Email: care@orchardgrowers.in
- Phone/WhatsApp: +91-7018108900 (9 AM – 6 PM IST)
- Live Chat: Available on our website and app (9 AM – 8 PM IST)
- Visit Us: Orchard Growers Private Limited, Musrani, Gohar, Mandi, Himachal Pradesh – 175029
Frequently Asked Questions (FAQs)
- What services does Orchard Growers provide? We provide grafting, pruning, organic orchard management, gardening, landscaping, scientific plant planning, fruit plant sales, and field consultations.
- I'm a farmer. Can someone visit my orchard? Yes! We offer on-site inspection and service packages. Book an appointment via our app or call support.
- What if I don't know anything about orchards? That's exactly who we serve best! We specialize in helping farmers with no prior experience. We provide full-service solutions at budget-friendly prices.
- Do you offer support after planting? Yes, we offer long-term maintenance packages and seasonal checkups to ensure your orchard stays healthy.
- Can I return or replace a plant? Please refer to our Refund Policy for detailed information on returns, replacements, and warranties.
- How can I track my plant order or service booking? Login to your dashboard on the app/website. You'll see real-time status updates, technician visits, and delivery schedules.
Tips for Getting the Best Help
- Keep your Order ID or Service Booking Number handy.
- Use clear photos when reporting plant health issues.
- Ask for a free consultation if you're unsure which plant to buy or where to plant.
- Schedule maintenance seasonally (spring, monsoon, autumn) for best results.
Special Support for Farmers
We understand the unique challenges faced by Indian farmers:
- Lack of skilled labor
- Poor access to plant science
- Financial constraints
- Time shortage for orchard upkeep
That's why Orchard Growers offers:
- On-call experts for personalized help
- Natural and organic techniques to reduce input costs
- Local service teams for hands-on support
- Affordable annual contracts to manage your orchards worry-free
Complaint & Escalation Process
We take all complaints seriously. If you're not satisfied with a service or product:
- Contact our support team via phone, email, or app
- Our team will respond within 24–48 hours
- If unresolved, escalate by writing to: grievance@orchardgrowers.in
We aim to resolve all issues within 7 working days.
Shipping & Delivery Issues
If you've not received your order, or the plant arrived in poor condition:
- Take a photo immediately
- Email or WhatsApp it with your order details
- We will arrange a free replacement or refund as per our policy
Still Need Help?
If your question isn't listed here, or you need urgent support, please don't hesitate to reach out. We are here to ensure every orchard gets the care it deserves.
Email: care@orchardgrowers.in
WhatsApp: +91-7018108900
Website: www.orchardgrowers.in
Let's build fruitful futures—together.
— The Orchard Growers Support Team