Privacy Policy – Orchard Growers

Effective Date: June 17, 2025

At Orchard Growers Private Limited ('Orchard Growers,' 'we,' 'our,' or 'us'), we deeply value your trust. As a digital-first, service-based platform rooted in India's heartland, we are committed to protecting the personal and sensitive information of our users, customers, partners, and visitors.

This Privacy Policy outlines how we collect, use, share, and protect your personal data when you interact with our website, PWA (progressive web app), mobile interfaces, and offline services. We also explain your rights in relation to your data and how you can exercise them.

Who We Are

Orchard Growers Private Limited
Head Office: Musrani, Gohar, Mandi, Himachal Pradesh – 175029
Website: www.orchardgrowers.in
Email: care@orchardgrowers.in

We provide budget-friendly and expert-backed plant-related services including:

• High-quality, site-specific fruit plants
• Organic and natural orchard management
• Pruning, grafting, and planting services
• Orchard landscaping and site analysis
• Educational tools and remote consultation
• Future-ready cold storage and tech-driven transportation infrastructure

Scope of This Privacy Policy

This policy applies to:

• Visitors to our website and app
• Customers who purchase plants or book services
• Individuals who register or subscribe to our services
• Field service users and clients interacting offline

What Information We Collect

We collect the following types of data:

1. Personal Identifiable Information (PII)

• Full name
• Phone number
• Email address
• Shipping address
• Billing address (if different)
• Identity verification (in case of large orders or partnerships)

2. Payment Information

• UPI ID, Razorpay or Stripe transaction IDs
• Payment status (we do not store card or banking credentials directly)

3. Location & Site Information

• Site GPS coordinates for pruning/grafting/site analysis
• Site photos and documentation

4. Technical & Usage Data

• IP address
• Device information
• Browser type and version
• Clickstream data (pages visited, time spent, referral source)

5. Service Interaction Data

• Messages, chats, and feedback
• Service request history
• Order tracking and logistics records

6. Cookies and Tracking Technologies

We use cookies to:

• Understand usage behaviour
• Save login preferences
• Personalize experience and recommendations

Why We Collect Your Data

We collect and process your data for the following purposes:

• To process orders and deliver products/services
• To communicate order status and service updates
• To schedule, confirm, or verify site-based services
• To enhance our offerings through analytics and feedback
• To send promotions, newsletters, or seasonal tips (only with your consent)
• To maintain platform security and integrity
• To comply with legal and tax regulations

How We Share Your Data

We value your privacy. We do not sell your personal data. We may, however, share your information with trusted third parties such as:

• Logistics & shipping providers (e.g., Shiprocket)
• Payment processors (e.g., Razorpay, Stripe)
• Field service agents for on-site delivery or consultations
• IT & security partners to maintain platform integrity
• Legal or regulatory bodies if required by law

We ensure that all third parties are contractually obligated to protect your data and use it only for the purposes intended.

Data Security Measures

We take multiple precautions to keep your data safe:

• HTTPS secure connections across all platforms
• Encrypted storage of sensitive identifiers
• OTP verification and login protection
• Secure server hosting and backups
• Periodic audits and access controls

However, while we use industry-standard measures, no method of data transmission over the internet is 100% secure.

Data Retention Policy

We retain your data only for as long as necessary to:

• Fulfill the purpose it was collected for
• Meet legal, accounting, or tax requirements
• Improve service quality and personalization

Inactive accounts and dormant records are periodically anonymized or deleted.

Your Rights

As an Orchard Growers user, you have the following rights:

• Right to Access – Request a copy of your stored data
• Right to Correction – Update or amend inaccurate data
• Right to Deletion – Request deletion of data no longer needed
• Right to Withdraw Consent – Opt out of marketing or data use
• Right to Object – Refuse processing for specific uses (e.g., profiling)

To exercise these rights, email us at care@orchardgrowers.in with the subject line 'Privacy Request.'

International Users

Though we primarily serve Indian customers, international visitors should be aware that your data will be processed and stored in India under Indian laws.

Children's Privacy

Our platform is not intended for children under 13. We do not knowingly collect data from minors. If you believe your child has provided us data without consent, please contact us immediately.

Communication Preferences

You can choose how you'd like to hear from us:

• Transactional messages (e.g., order updates) are mandatory
• Promotional emails/SMS are sent only after consent and can be opted out at any time

Third-Party Links

Our website/app may contain links to external sites (e.g., payment gateways, blogs, government horticulture resources). We are not responsible for the privacy practices of these sites.

Changes to This Policy

We may update this policy from time to time. The revised version will be posted on this page with a new effective date. Continued use of our services after updates implies acceptance.

Contact Us

For privacy-related queries, please contact:

Orchard Growers Private Limited
Musrani, Gohar, Mandi, Himachal Pradesh – 175029
Email: care@orchardgrowers.in
Web: www.orchardgrowers.in

Thank you for trusting Orchard Growers. Your growth and your privacy are both deeply important to us.

Orchard Growers – Rooted in Trust. Growing with Responsibility.