Refund Policy – Orchard Growers

Effective Date: June 17, 2025

At Orchard Growers Private Limited, your satisfaction and trust are fundamental to our values. We understand that buying horticultural products or hiring field services requires clarity and confidence. This Refund Policy outlines your rights and our responsibilities regarding cancellations, returns, refunds, and complaint redressal.

Our business is built on mutual trust—especially because we deal with organic orchard services, perishable live plants, and long-term horticultural care. Therefore, we ensure that our policies are transparent, fair, and aligned with both your expectations and the nature of our work.

Overview of Eligible Refund Situations

• Product received in a damaged or defective state
• Wrong plant species or item delivered
• Service was prepaid but not delivered due to Orchard Growers' fault
• Cancellations made within the allowed time window

Refunds are not applicable for:

• Healthy live plants delivered correctly
• Service dissatisfaction where proper effort and delivery was done
• Claims made beyond the notification time window
• On-site consultations that were completed in good faith

Live Plant Orders – Returns and Replacements

We deal with perishable living materials such as grafted fruit plants, seasonal saplings, or rooted cuttings. Returns are not applicable for live plants unless:

• You receive a different species or size than what you ordered
• Plants arrive dead or completely damaged due to poor packaging or transit

Your Responsibility:

• Notify us within 24–48 hours of delivery
• Send photos or video proof via WhatsApp/email
• Include order ID and unboxing documentation (if possible)

Our Process:

We will assess your claim within 3–5 business days. If eligible, we will:

• Send a replacement (free of cost), or
• Offer a partial/full refund depending on severity

Service Bookings – Rescheduling & Refunds

Our skilled services include on-field activities such as:

• Pruning, grafting, and orchard planning
• Soil and climate analysis
• Garden layout or landscaping

Service Cancellations:

Cancellable up to 48 hours before the scheduled time with full refund. No refund if canceled less than 24 hours before appointment.

Services canceled due to extreme weather, natural disaster, or Orchard Growers' unavailability are rescheduled or refunded without penalty.

Delayed Service:

We aim to complete all services within the agreed time window. However, natural delays may occur due to:

• Weather
• Terrain accessibility
• Labor availability

In such cases, we reschedule first. Refunds are offered only if we fail to deliver despite rescheduling attempts.

Order Cancellations (Plant/Products)

If You Cancel:

Cancellations made before dispatch are eligible for 100% refund. Orders canceled after shipping but before delivery may attract logistics fee (₹50–₹200 depending on location).

No cancellation allowed once plants have been delivered successfully.

If We Cancel:

If a product is unavailable, we'll offer a refund or alternative recommendation. Refunds will be processed within 5–7 working days to the original payment method.

Refund Processing Time & Modes

Refunds are credited to the same payment mode used at checkout:

If you don't receive your refund on time, please contact your bank or payment provider first. Then email support@orchardgrowers.in for escalation.

Special Notes

• Custom Orders & Rare Species: Some plant orders are made-to-grow or involve rare grafting. These are non-refundable once cultivation has begun, unless we fail to deliver.
• Bulk Orders: Bulk orders (₹10,000+) are governed by contract-specific terms. Please review the agreement signed during consultation.
• Discounts & Offers: Products/services purchased under discounts/promotions are refundable only up to the discounted amount paid.
• Seasonal Advisory: We do not issue refunds for low growth or seasonal failure if full care instructions were followed from our side. Agriculture depends on multiple variables.

Organic Orchard Management – Service Ethics

We follow a nature-friendly, organic-first approach to all services. Some results (e.g., plant growth, yield, pest control) may not appear instantly and vary by location, soil, and maintenance.

Refunds are not guaranteed for perceived slow outcomes unless negligence is proven from our side.

We encourage you to:

• Follow up with our horticulturist team
• Share progress photos for advisory
• Request a re-visit if eligible

Digital Services – eLearning & Consultation

Refunds for digital tools or e-consultation packages are applicable only if:

• Technical issues prevent access for over 48 hours
• You cancel a booked video consultation 24 hours in advance

Completed consultations are non-refundable.

Shipping Fees

Refund of shipping fee is provided only if:

• The entire order is undeliverable
• Wrong or damaged product was our fault
• You cancel before dispatch

Partial refunds or shipping deductions may apply to mid-process cancellations.

Filing a Refund Request

Step-by-step:

• Email support@orchardgrowers.in with:
• Order ID
• Issue description
• Photos/videos (for plant/product complaints)
• Or WhatsApp our support line (available on website)

Wait for claim resolution (max 7 business days).

Dispute Redressal & Escalation

If you're not satisfied with the refund process:

• Ask for escalation to our Customer Service Head
• You may request a written explanation via email
• Legal arbitration may be pursued in Mandi, Himachal Pradesh, under Indian consumer protection laws

Final Words

We strive to deliver the best quality products and farmer-friendly services. Refunds and replacements are our way of standing by what we promise—while also respecting the biological nature of what we grow and deliver.

Thank you for trusting Orchard Growers with your orchard journey.

For any help, feel free to contact:

Orchard Growers Private Limited

H.O. Musrani, Gohar, Mandi, Himachal Pradesh – 175029

Email: care@orchardgrowers.in

Website: www.orchardgrowers.in

Grow with confidence. Cultivate with care. Orchard Growers is with you every step of the way.