Terms & Conditions – Orchard Growers

Effective Date: June 17, 2025

Welcome to Orchard Growers Private Limited (“Orchard Growers,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website, progressive web app (PWA), products, and all services related to orchard consultation, fruit plant delivery, and other agricultural solutions.

By accessing or using our platform or services, you agree to be legally bound by these Terms. If you do not agree, you must not use our platform or services.

Company Overview

Orchard Growers Private Limited
Head Office: Musrani, Gohar, Mandi, Himachal Pradesh – 175029
Website: www.orchardgrowers.in
Email: care@orchardgrowers.in

We offer affordable, research-backed solutions for farmers, orchardists, and landowners including:

• High-quality, site-specific fruit plants
• Organic and natural orchard management
• Pruning, grafting, and planting services
• Orchard landscaping and site analysis
• Educational tools and remote consultation
• Future-ready cold storage and tech-driven transportation infrastructure

1. Eligibility

To use our services, you must:

• Be 18 years or older
• Provide accurate registration and delivery details
• Use the platform legally and ethically

Minors must use the services under the supervision of a legal guardian.

2. User Accounts

Creating an account may be required to place orders, track services, or schedule consultations.

You are responsible for protecting your login credentials. Activity under your account is your responsibility.

We reserve the right to terminate accounts involved in fraud, misuse, or policy violations.

3. Orders and Payments

Order Placement

Orders may be placed via website, PWA, or customer care. All orders are subject to availability and feasibility.

Payments

We accept:

• UPI, credit/debit cards, Razorpay
• Stripe (international), net banking
• Cash on delivery (select areas)

Prices are inclusive of applicable taxes unless otherwise mentioned.

4. Delivery and Fulfillment

Delivery timelines vary by region, product, and weather. Shipping partners may change without notice.

Customers must be present at the scheduled time for deliveries, especially those involving live plants or on-site consultation. For details, refer to our Shipping Policy.

5. Returns and Refunds

Damaged or incorrect products must be reported within 48 hours of delivery.

Perishable items (e.g., plants) may not be returnable. Cancellations of services should be made at least 48 hours in advance.

Full policy available on our Refund Policy page.

6. Site Analysis and Recommendations

We provide:

• Research-driven fruit plant suggestions based on location and terrain
• Optional field visits or remote consultation

These are recommendations, not guarantees. Orchard success depends on:

• Local climate, soil, and user involvement
• Long-term care and timely follow-ups

We are not liable for yield outcomes or plant survivability beyond the delivery phase.

7. Intellectual Property

All content on orchardgrowers.in (text, visuals, logos, service formats, designs) belongs to Orchard Growers.

You may not:

• Reuse our branding or digital material without consent
• Copy, sell, or redistribute our web or mobile content
• Reverse-engineer or tamper with our backend technologies

8. Data Privacy

We are committed to your data security. For details on:

• What information we collect
• How we use it
• Your rights

Please read our full Privacy Policy.

9. User Obligations

You agree to:

• Provide truthful and up-to-date information
• Not interfere with website operations or misuse tools
• Not submit offensive, false, or defamatory content
• Respect the rights of other users, our employees, and field staff

We reserve the right to refuse service or legal action for violations.

10. Future Infrastructure

We are actively planning to build:

• High-efficiency cold storage warehouses in multiple zones
• Custom cold chain transportation systems for sensitive plants
• A scalable delivery system for remote farmers and cooperatives

These expansions will enhance the reliability and quality of our delivery and nursery ecosystems.

11. Customer Support

For all order, service, or technical queries:

• Email: care@orchardgrowers.in
• Use our Contact Us or Support page
• Call numbers as available on the website

Expect a response within 24–48 business hours.

12. Legal and Jurisdiction

All disputes are subject to:

• Indian laws and regulations
• Jurisdiction of courts in Mandi, Himachal Pradesh

Arbitration or mediation may be sought first in case of non-critical disputes.

13. Policy Updates

We may revise these Terms due to law, business updates, or platform changes.

Updated versions will be posted here with a new effective date. Continued use implies your acceptance of revised terms.

14. Feedback and Communication

By providing reviews or feedback:

• You permit us to publish them (anonymously or otherwise) on our platform
• You confirm that your review is truthful and does not infringe any third-party rights

15. Contact Information

Orchard Growers Private Limited
H.O. Musrani, Gohar, Mandi, Himachal Pradesh – 175029
Email: care@orchardgrowers.in
Website: www.orchardgrowers.in

Thank you for trusting Orchard Growers. Let's cultivate success—organically, economically, and together.